Case Resolution Type

This section is used to create a new case resolution type.

How to Create and Edit a Case Resolution Type

From the Configuration > Case Resolution Type List in the Back Office (BO), a list of all case resolution types can be accessed.

To create a new one, select the Create option located in the RELATED TASKS section on the right side of the screen.

The following screen will be displayed.

• Name: A required field for the descriptive name of the new resolution type

• Active: A checkbox to activate or deactivate the resolution type.

The following steps should be followed to edit a case resolution type.

• Configuration - Case Status List

• Select a row and press View

• Click on Case Resolution Type Edit

Additional Considerations