Case Applicability

This section is used to create a new case applicability

How to Create and Edit a Case Applicability

From the Configuration > Case Applicability List in the Back Office (BO), a list of all case applicabilities can be accessed.

To create a new one, select the Case Applicability . Create option located in the RELATED TASKS section on the right side of the screen.

The following screen will be displayed.

• Name: A required field for the descriptive name of the new applicability rule.

• Active: A checkbox to activate or deactivate the rule. Only active rules are enforced by the system.

• Operators: This section uses a dual-list interface to assign individual operators to the rule.

• Operator Group: This section uses a dual-list interface to assign groups of operators to the rule.

The following steps should be followed to edit a case applicability:

• Configuration - Case Applicability List

• Select a row and press Case Applicability . View

• Click on Case Applicability Edit

Additional Considerations