Cases

A case is a formal record of any interaction, such as a claim, inquiry, or conversation, with a consumer, company, or physical location. The case lifecycle begins upon creation, captures all subsequent communications and actions, and concludes when the issue is resolved and the case is closed.

---

The case flow system facilitates the efficient handling of issues by allowing for the reassignment of a case to the appropriate personnel. The system tracks all updates and actions, providing a comprehensive audit trail from the initial log to final resolution and closure.

---

Sample Use Cases

Typical applications for this system include, but are not limited to:

• Product Claims: Documenting and managing claims related to defective products.

• Consumer Feedback: Logging and addressing consumer suggestions or inquiries.

• Service Requests: Tracking and resolving requests for service or support.