Countries

The Geography section contains the settings for the platform's geographical entities, including countries, cities, and exchange centers.

Countries:

The Countries configuration is essential for defining the geographical scope of various features within the system.

Primary Use Cases:

• Touchpoint Configuration:

  Used to define which countries apply to REST and Call Center touchpoints. Only countries configured in this section will be available for selection in those settings.

• Scope for Campaigns and Activities:

  This is a core requirement in the initial setup of both campaigns and activities. This setting defines the country or countries to which each initiative applies, thereby establishing its geographical scope.

Important Note:The touchpoints available for an activity are automatically filtered to show only those that match the brand family and country settings selected for that activity.

How to Create and Edit a Country

From the Reference Data > Countries List in the Back Office (BO), a list of all countries can be accessed.

To create a new one, select the Country . Create option located in the RELATED TASKS section on the right side of the screen.

The following screen will be displayed:

• Name: A text field for the name of the country.

• Age of majority: A numeric field to set the legal age of majority for this country.

• Validate Age: This field defines the method for age validation.

• Using Thalamus: A checkbox that, when selected, indicates that the Thalamus system's internal validation service should be used.

• With minimum party identity validation level: This setting define the minimum level of identity validation required for participants from this country (e.g., Invalid,Valid).

The following steps should be followed to edit a Country

• Reference Data - Countries List

• Select a row and press Country . View

• Click on Edit Country