Geography

The Geography module is used to manage the platform's geographical entities. This includes configuring Countries, which are essential for defining the scope of campaigns and touchpoints. For a more granular level of detail, Cities can be added and linked to specific countries and provinces. Within this geographical structure, physical Exchange Centers are registered to serve as key locations for customer interactions, such as order pickups, returns, and product redemptions.

Alongside the geographical setup, the system also allows for the configuration of identity-related features, such as the document-based login method used by the Call Center (CC) and during the creation of "Party" entities.