Password Recovery Emails

This page configures the automatic password recovery email sent to customers who request a password reset via REST or a call center.

A default email configuration is provided, with additional configurations available for specific brand families and countries.

When a password reset is requested, Thalamus first analyzes the touchpoint to identify the brand family and country. It then checks for an ad-hoc password recovery email configuration for that specific brand and country. If no custom configuration exists, the default email is used.

How to Create and Edit a Custom Interaction

From the Configuration > Password Recovery Email List in the Back Office (BO), a list of all configurations can be accessed.

To create a new one, select the Password Recovery Email . Create option located in the RELATED TASKS section on the right side of the screen.

The following screen will be displayed.

• From: A field to define the sender's email address.

• Subject: A field for the email's subject line.

• Token expiration time in hours: A numerical field to set how long the password reset token will be valid.

• Body of the email, allowing for the customization of the message content.

• Country: A list of countries where the email configuration will be applied.

• Brand Family: A list of brand families for which this template is valid.

• Touchpoints: A list of touchpoints to which this configuration applies.

The following steps should be followed to edit a Password Recovery.

• Configuration - Password Recovery Email List

• Select a row and press Password Recovery Email . View

• Click on Password Recovery Email Edit Email

Additional Considerations