Get case type/category

Description

This service retrieves the list of active case types and categories available for the authenticated touchpoint.

Note on Uniqueness: Because types and categories can be reused, a unique record is identified by the combination of caseTypeCode + caseCategoryCode.

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Request

Restrictions

• Authentication: Requires a successful consumer/party login.

• Authorization: The results are filtered based on the specific permissions granted to the touchpoint.

Endpoint

GET https://<server-url>/api/v4/cases/typecategory

Parameters

Parameter	Location	Description
touchpoint	Query / Header	The identifier for the touchpoint. Use Thalamus-Touchpoint for the header.
token	Query / Header	The authentication token for the API session. Use Thalamus-Token for the header.
visibility	Query	Optional. Filter by app visibility. Values: app or all (default).
caseTypeCode	Query	Optional. Filter the list by a specific case type code.
caseCategoryCode	Query	Optional. Filter the list by a specific case category code.

Full URL Examples

# Filter by visibility for the application
https://<server-url>/api/v4/cases/typecategory?visibility=app&touchpoint=test&token=...

# Filter by specific Type and Category
https://<server-url>/api/v4/cases/typecategory?caseTypeCode=caseType03&caseCategoryCode=caseCategory2&touchpoint=test&token=...

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Response

✅ Successful Response: 200 OK

Returns a JSON object containing an array of caseTypeCategories.

Field	Type	Description
caseTypeCode	String	The unique code for the case type.
caseTypeName	String	The display name for the case type.
caseCategoryCode	String	The unique code for the case category.
caseCategoryName	String	The display name for the case category.
defaultAnswer	String	A pre-configured default response or instruction for this specific type/category.

Example Response Body:

{
    "caseTypeCategories": [
        {
            "caseTypeCode": "cine",
            "caseTypeName": "Cinema",
            "caseCategoryCode": "diversion",
            "caseCategoryName": "Diversion",
            "defaultAnswer": "la entrada tiene garantía"
        },
        {
            "caseTypeCode": "desperfecto",
            "caseTypeName": "Desperfecto",
            "caseCategoryCode": "mobile",
            "caseCategoryName": "Mobile",
            "defaultAnswer": "indique marca y modelo"
        }
    ]
}