Get attachments

Description

This service retrieves a specific file attachment associated with a case. It is typically used to download the file or display it within an interface.

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Request

Restrictions

• Authentication: Requires a successful operator login.

• Authorization: The operator or touchpoint must have the necessary permissions to access the case file.

Endpoint

GET https://<server-url>/api/v4/cases/files/{attachment_id}

Path Parameters

Parameter	Type	Description
attachment_id	Integer	The unique ID of the file attachment to retrieve.

Parameters

Parameter	Location	Description
touchpoint	Query / Header	The identifier for the touchpoint. Use Thalamus-Touchpoint for the header.
token	Query / Header	The authentication token for the API session. Use Thalamus-Token for the header.

Full URL Example

https://<server-url>/api/v4/cases/files/1?touchpoint=test&token=...

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Response

✅ Successful Response: 200 OK

Returns the binary file content. The Content-Type header of the response will match the MIME type of the stored file (e.g., application/pdf, image/png).

❌ Unsuccessful Response: 200 OK (Logical Failure)

If the file cannot be retrieved or the attachment_id is invalid, the API returns a success status but with a failure message in the body.

Text

FAILED